Mac Microsoft Remote Desktop Cannot Enter Password

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If you like to use your Mac computer as your main machine, but still need Windows for occasional tasks, then it might be useful to setup remote desktop so that you can connect from your Mac to your PC remotely. Luckily, Microsoft provides all the parts for remote desktop to. 2019-9-26 We recommend Mac OS users download and use Microsoft Remote Desktop 10 from the App store. To set up an RDG connection using your Mac, follow these steps: Start the app and select Add desktop to add a new profile entry. Enter a name for the remote desktop profile. Enter the full name (e.g. Cc-username.cc.ic.ac.uk) of your College machine. The Microsoft Remote Desktop version 10 with limited work Windows Server is not allowing me to connect it to my Mac files if I want to upload files from Mac to Windows Server using the app. Windows Server by our employer is all locked and limited, we are only allowed to use only one app in the Windows Server and we cannot modify any settings in. Sep 18, 2019 As a regular user of Remote Desktop sessions, you may have been confronted with the case to change your password. Control-Alt-Delete (CTRL-ALT-DEL) doesn’t allow you to change the password in the remote session, but instead gives you a menu on your actual host. In the beta client, click Microsoft Remote Desktop Beta at the top, and then click Check for updates. Add a Remote Desktop connection. To create a remote desktop connection: In the Connection Center, click +, and then click Desktop. Enter the following information: PC name - the name of the computer.

Massachusetts Institute of Technology
Department of Urban Studies and Planning

11.188: Urban Planning and Social Science Lab
11.205: Introduction to Spatial Analysis Laboratory

Overview

For those with laptops that have too little speed, storage, or RAM to run ArcMap, we have arranged a limited number of virtual machines (VM) at the Media Lab that will work pretty much the same as the familiar Lab machines in W31-301 and the 9-554. If you have a reliable Internet connection with at least a megabit of bandwidth, this method should be satisfactory, although not as good as running all the software on your personal machine. In order to access these virtual machines, you will need:

Virtual Private Network (VPN) app on your local machine (Mac or PC)
Remote Desktop Connection (RDP) app on your local machine (Mac or PC)
Your MIT Kerberos ID (email without @mit.edu) will be authorized to log into a particular virtual machine (e.g., cronarcgis3.media.mit.edu)

Once connected, you can sign in to 'OneDrive - MIT' network storage to access your 1 TB of storage provided by Microsoft

Virtual Private Network

The Media Lab virtual machine will accept your login only if you are on the MIT network or connected to it through a VPN. Software and instructions are available from IS&T here: http://ist.mit.edu/vpn Once you have downloaded and installed the VPN, use it to connect to vpn.mit.edu/duo using your MIT Kerberos ID plus whatever two-factor authentication method works for you.

Remote Desktop Connection

IF you are running locally on a Windows PC, the 'Remote Desktop Connection' app is already installed and available in the 'Windows Accessories' folder.

Open Remote Desktop Connection
Enter the computer name your were given for your personal VM - e.g., cronarcgis3.media.mit.edu
You will get a warning about trusting this remote computer. Click 'connect'
Next, you get a warning that the identity of the remote computer cannot be verified. Click 'yes'
Wait a bit (especially the first time) and a login window (similar to what you had in the Lab) will appear
Log in using your MIT Kerberos ID (MIT email without @mit.edu) just as you do in the Lab.
You are now logged in just as you were in the W31-301 computing lab. Go to Step3.

IF you are running locally on a Mac, you will need to download 'Microsoft Remote Desktop 10' from the AppStore (free) and install it on your local computer.

Launch your Remote Desktop application (called Microsoft Remote Desktop on a Mac).

Click the '+' sign to 'Add PC'
Enter the remote 'PC name' you were given for your personal VM - e.g., cronarcgis3.media.mit.edu
If you wish, enter an abbreviated name in the 'Friendly name' box (e.g., MyRemoteVM)
Click save and an icon for the remote computer will be created in the Microsoft Remote Desktop window.
Double-click the remote computer icon.
When you get a warning that the identity of the remote computer cannot be verified, click 'connect'.
Next, you get a warning that the identity of the remote computer cannot be verified. Click 'yes'.
Wait a bit (especially the first time) and a login window (similar to what you had in the Lab) will appear
Log in using your MIT Kerberos (email) credentials just as you do in the Lab.
You are now logged in just as you were in the W31-301 computing lab. Go to Step 3.

You may now launch any of the applications we have used in our computing lab (ArcGIS, MS-Access, MS-Excel, ..)

HOWEVER, you will need to access class data and save your work.
Class data are available in the AFS locker: afsathena.mit.educourse1111.188
But, you should first check that your virtual machine has attached the AFS lockers properly.

Make sure you can access the AFS class locker

Click to open the 'File Explorer' icon in the tray along the bottom of the screen.
Wait at least 30 seconds (to make sure AFS has had time to connect), then

Enter the AFS address of the data locker in the address box of the File Explorer (where it initially says 'Quick Access')

afsathena.mit.educourse1111.188data

If you do *not* get to the class data locker, you need to check that you have AFS tokens (as we did in lab)

In the 'type here to search' box within the tray at the bottom of the screen, enter 'cmd.exe' to open a command line window.
Enter 'kinit' to renew your Kerberos tickets. When prompted enter your MIT Kerberos (email) password.
Enter 'aklog' to use the kerberos tickets to get tokens for the AFS server. Wait until it finishes and you get another command prompt.
Enter 'tokens' to check that you now have the AFS tokens for your Kerberos ID.
Enter the long AFS locker address into a File Explorer address window.

Once you get the File Explorer to open class data locker, you are all set.

To avoid retyping, you can mount this locker (just as we did in class) as drive Q:
Right click 'This PC' and choose 'map network drive'
Set the Drive = Q: and the Folder = afsathena.mit.educourse1111.188data
Click Finish.

OneDrive-MIT Access

Mac Microsoft Remote Desktop Cannot Enter Password

Once you are logged in with your desktop fully set up, you should see a blue 'onedrive' cloud-shaped icon in the lower right taskbar of your remote desktop.
Click on it to sign in using your MIT Kerberos credentials. It is important to sign with your MIT email ID because you will then get access to 1 TB of network storage space.
You will need to authenticate yourself via MIT Touchstone once again and you will probably have to go through two-factor authentication. However, once your OneDrive is setup up, it will be automatically attached during subsequent logins.
Once logged in, you will see an 'OneDrive - MIT' icon in the file explorer listing (in addition to the OneDrive listing that was always there.
This 'OneDrive - MIT' can be accessed from any Windows, Mac, or iOS machine. (OneDrive is free from the Mac AppStore)

View the Microsoft help files (or search for help in Google) to setup your OneDrive (much like Dropbox) to determine which files are online-only or synced into local drives of the various machines where you log in.

Right-click the 'OneDrive - MIT' icon and check the 'always keep on this device’ to save files locally as well as sync them in the cloud.

You now have a lab-like desktop with the software needed for class, plus 'read' access to the class locker on AFS, and 'read/write' access to a OneDrive of cloud storage that lets you save your files.

If you setup 'OneDrive - MIT' on your local computer, you can easily access any data written on your VM OneDrive.
Alternatively, you can configure your remote desktop connection to allow the VM to upload or download data to a local drive.

On a Mac, edit the properties of the profile of your remote desktop. Click the 'Folders' tab and add the local foclders you want to share with the VM
On a PC, before you connect to the VM, click the 'Show Options' words in the lower left. Then, click the 'Local Resources' tab and, in the 'local devices and resources' window, click the 'More' button. You can then check which local drives will be available to the remote desktop.

Finally, you are setup and ready to do some spatial analysis!

Click on the 'OneDrive - MIT' icon in your File Explorer window of the VM. You will see that it contains 'Desktop,' 'Documents,' and 'Pictures' folders (and possibly others if you have already used your MIT OneDrive). Add a new folder called '11.188' to separate your classwork from anything else.
Copy the cambridge_shapefiles.zip file in the class data locker into you OneDrive 11.188 folder.
Extract the all the files from cambridge_shapefiles.zip and double-click on the familiar 11.188_lab2_web.mxd ArcMap document.
You are now setup just as you were for Lab #2 in W31-301.

Logging Out

One more thing. To exit from your remote virtual machine, you MUST 'sign out'. Please do NOT select 'Disconnect' or 'Sleep' or 'Shutdown' (which could screw up settings and prevent you from loggin in again until you contact us).
To sign out, click the Start button, hover over the icon on top of the bottom left column, click on your MIT Kerberos username, and choose 'sign out'.

Back to the 11.188 Home Page.Back to the CRN Home Page.

Last modified 25 March, 2020 [jf]

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Applies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2

Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions. Here are answers to the most commonly asked questions about the Remote Desktop clients.

The majority of these questions apply to all of the clients, but there are a few client specific items.

If you have additional questions that you'd like us to answer, leave them as feedback on this article.

Setting up

Which PCs can I connect to?

Check out the supported configuration article for information about what PCs you can connect to.

How do I set up a PC for Remote Desktop?

I have my device set up, but I don't think the PC's ready. Help?

First, have you seen the Remote Desktop Setup Wizard? It walks you through getting your PC ready for remote access. Download and run that tool on your PC to get everything set.

Otherwise, if you prefer to do things manually, read on.

For Windows 10, do the following:

On the device you want to connect to, open Settings.
Select System and then Remote Desktop.
Use the slider to enable Remote Desktop.
In general, it's best to keep the PC awake and discoverable to facilitate connections. Click Show settings to go to the power settings for your PC, where you can change this setting.
Note
You can't connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never. (Hibernation isn't available on all PCs.)

Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.

You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC.Members of the Administrators group automatically have access.

For Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections.

Connection, gateway, and networks

Why can't I connect using Remote Desktop?

Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don't work, you can find more help on the Microsoft Community website.

The remote PC can't be found. Make sure you have the right PC name, and then check to see if you entered that name correctly. If you still can't connect, try using the IP address of the remote PC instead of the PC name.
There's a problem with the network. Make sure you have internet connection.
The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:
1. Open Windows Firewall.
  HiMicrosoft TeamI am using Microsoft Office 365 (Personal).In Word, there is an error which comes upon opening Word and quitting Word.I am also unable to enable Intelligent servicesLastly, I would like help in installing Mendeley Plug In, which is not working with WordProblem: Word crashes upon installing Mendeley Plug in (Software for reference management)the error while opening is:Word cannot open the existing file.(/Users/abcd/Library/Group Conta.)the error while quitting is:Changes have been made that affect the global template, Normal.dotm. Do you want to save those changes?
2. Click Allow an app or feature through Windows Firewall.
3. Click Change settings. You might be asked for an admin password or to confirm your choice.
4. Under Allowed apps and features, select Remote Desktop, and then tap or click OK.
  If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.
Remote connections might not be set up on the remote PC. To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic.
The remote PC might only allow PCs to connect that have Network Level Authentication set up.
The remote PC might be turned off. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.).

Why can't I find or connect to my PC?

Check the following:

Is the PC on and awake?
Did you enter the right name or IP address?
Important
Using the PC name requires your network to resolve the name correctly through DNS. In many home networks, you have to use the IP address instead of the host name to connect.
Is the PC on a different network? Did you configure the PC to let outside connections through? Check out Allow access to your PC from outside your network for help.
Are you connecting to a supported Windows version?
Microsoft visio professional 2019 for mac. Note
Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software.

Why can't I sign in to a remote PC?

If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you.

Which connection methods are supported for company networks?

If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access. The RD Client currently supports the following:

Terminal Server Gateway or Remote Desktop Gateway
Remote Desktop Web Access
VPN (through iOS built-in VPN options)

VPN doesn't work

VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't test with a PC or Mac, you can try to access a company intranet web page with your device's browser.

Other things to check:

The 3G network blocks or corrupts VPN. There are several 3G providers in the world who seem to block or corrupt 3G traffic. Verify VPN connectivity works correctly for over a minute.
L2TP or PPTP VPNs. If you are using L2TP or PPTP in your VPN, please set Send All Traffic to ON in the VPN configuration.
VPN is misconfigured. A misconfigured VPN server can be the reason why the VPN connections never worked or stopped working after some time. Ensure testing with the iOS device's web browser or a PC or Mac on the same network if this happens.

How can I test if VPN is working properly?

Verify that VPN is enabled on your device. You can test your VPN connection by going to a webpage on your internal network or using a web service which is only available via the VPN.

How do I configure L2TP or PPTP VPN connections?

If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.

Web client

Which browsers can I use?

The web client supports Microsoft Edge, Internet Explorer 11, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome.

What PCs can I use to access the web client?

The web client supports Windows, macOS, Linux, and ChromeOS. Mobile devices are not supported at this time.

Can I use the web client in a Remote Desktop deployment without a gateway?

No. The client requires a Remote Desktop Gateway to connect. Don't know what that means? Ask your admin about it.

Does the Remote Desktop web client replace the Remote Desktop Web Access page?

No. The Remote Desktop web client is hosted at a different URL than the Remote Desktop Web Access page. You can use either the web client or the Web Access page to view the remote resources in a browser.

Can I embed the web client in another web page?

This feature is not supported at the moment.

Monitors, audio, and mouse

How do I use all of my monitors?

To use two or more screens, do the following:

Right-click the remote desktop that you want to enable multiple screens for, and then click Edit.
Enable Use all monitors and Full screen.

Is bi-directional sound supported?

Bi-directional sound can be configured in the Windows client on a per-connection basis. The relevant settings can be accessed in the Remote audio section of the Local Resources options tab.

What can I do if the sound won't play?

Sign out of the session (don't just disconnect, sign all the way out), and then sign in again.

Mac client - hardware questions

Is retina resolution supported?

Yes, the remote desktop client supports retina resolution.

How do I enable secondary right-click?

In order to make use of the right-click inside an open session you have three options:

Standard PC two button USB mouse
Apple Magic Mouse: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.
Apple Magic Trackpad or MacBook Trackpad: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.

Is AirPrint supported?

No, the Remote Desktop client doesn't support AirPrint. (This is true for both Mac and iOS clients.)

Why do incorrect characters appear in the session?

If you are using an international keyboard, you might see an issue where the characters that appear in the session do match the characters you typed on the Mac keyboard.

This can occur in the following scenarios:

You are using a keyboard that the remote session does not recognize. When Remote Desktop doesn't recognize the keyboard, it defaults to the language last used with the remote PC.
You are connecting to a previously disconnected session on a remote PC and that remote PC uses a different keyboard language than the language you are currently trying to use.

You can fix this issue by manually setting the keyboard language for the remote session. See the steps in the next section.

How do language settings affect keyboards in a remote session?

There are many types of Mac keyboard layouts. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. The remote session maps your keyboard to the best matching keyboard language available on the remote PC.

If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work.

If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.

If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.

If your keyboard layout is set to a layout the remote session cannot match at all, your remote session will default to give you the language you last used with that PC. In this case, or in cases where you need to change the language of your remote session to match your Mac keyboard, you can manually set the keyboard language in the remote session to the language that is the closest match to the one you wish to use as follows.

Use the following instructions to change the keyboard layout inside the remote desktop session:

On Windows 10 or Windows 8:

From inside the remote session, open Region and Language. Click Start > Settings > Time and Language. Open Region and Language.
Add the language you want to use. Then close the Region and Language window.
Now, in the remote session, you'll see the ability to switch between languages. (In the right side of the remote session, near the clock.) Click the language you want to switch to (such as Eng).

You might need to close and restart the application you are currently using for the keyboard changes to take effect.

Specific errors

Why do I get an 'Insufficient privileges' error?

You are not allowed to access the session you want to connect to. The most likely cause is that you are trying to connect to an admin session. Only administrators are allowed to connect to the console. Verify that the console switch is off in the advanced settings of the remote desktop. If this is not the source of the problem, please contact your system administrator for further assistance.

Why does the client say that there is no CAL?

When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt. When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance.

Why did I get an 'Access Denied' error?

Enter Password For User Root

The 'Access Denied' error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.

What does 'RPC Error 23014' or 'Error 0x59e6' mean?

In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.

Microsoft Remote Desktop Download

What does the 'Failed to parse NTLM challenge' error mean?

This error is caused by a misconfiguration on the remote PC. Make sure the RDP security level setting on the remote PC is set to 'Client Compatible.' (Talk to your system admin if you need help doing this.)