Microsoft Word For Mac Phone Support
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Save time by starting your service request online. We'll help you find a solution or connect you to an expert who will contact you by email or phone. Learn about initial support response times.
What's new in accessibility for Word for Mac, iPhone, and iPad. This update includes improvements that can help you track changes in a document and to use comments more effectively. Please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular. Welcome to Microsoft Support Welcome to Microsoft Support What do you need help with? Microsoft account. Microsoft Teams. Surface devices. Microsoft Edge. Microsoft Store. Hardware warranty. View all Microsoft products. Get more support. Contact Us; Support for business; In-store support.
Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin. Who has admin permissions in my business?
Select the Need help? button.
In the Need help? pane, tell us what you need help with, and then press Enter.
If the results don't help, select Contact support.
Enter a description if you like, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Need help? pane.
Billing support is provided in English from 9 AM-5 PM (9 AM-6 PM in Australia), Monday-Friday.
Technical support is provided in English 24 hours a day, 7 days a week.
Admins, have your account details ready when you call.
In the United States, call 1 800 865 9408.
In Australia, call 1 800 197 503.
In Canada, call 1 800 865 9408.
In the United Kingdom, call 0800 032 6417.
If your Office 365 or Microsoft 365 Business support phone number isn't listed above, use the drop-down menu below to choose your country or region.
Microsoft office 2011 mac free download - Microsoft Office 2011, Office for Mac Home and Business 2011, Microsoft Office 2008 update, and many more programs. Office 365订阅的重要说明： 在 2016 年 9 月 22 日之后，不可再通过 Office 365 订阅安装 Office 2011 for Mac。这不影响一次性购买的 Office for Mac 2011，例如 Office Home and Student、Office Home and Business 或 Office Professional。. Microsoft office for mac is a completely different version from the office for windows because it is a version which is totally based on the Microsoft Office productivity suite for mac os x. This Microsoft office for mac is one of the best and successors of 2011 and it is followed by the Microsoft office for mac of 2007. Price Currency: USD. Important note for Office 365 subscriptions: After September 22, 2016, Office 2011 for Mac is no longer available for installation with an Office 365 subscription.This doesn't affect one-time purchases of Office for Mac 2011 such as, Office Home and Student, Office Home and Business, or Office Professional. Microsoft office 2011 mac free download - Microsoft Office 2011, Office for Mac Home and Business 2011, Microsoft Office Outlook 2007, and many more programs.
- Select your country or region
To learn how to open a service request, select the Online support tab above.
Microsoft Office For A Mac
You can now make an appointment at your local Microsoft Store with an Answer Desk expert to help resolve your Office 365 or Microsoft 365 issue.
Microsoft Word For Mac Support
Go to the Microsoft Stores schedule page, and select Schedule an appointment.
Enter your location and search to find a Microsoft Store near you.
Choose your store, then select Schedule service appointment now.
With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.
Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. For instructions, see Contact support.
The 21Vianet Office 365 technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance.
Community and self-service support options
Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. For more self-help resources, see Learn about Office 365 operated by 21Vianet.
Pre-sales support
Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. You can call during local business hours, Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. For instructions, see Contact support.
Billing and subscription management support
Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office 365 operated by 21Vianet portal. For instructions, see Contact support.
Here are some examples of billing and subscription management issues:
Signing up for a trial or purchasing a subscription
Converting from a trial subscription to a paid subscription
Understanding the bill
Renewing a subscription
Adding or removing licenses
Canceling a paid subscription
Technical support
Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. Some examples of these issues are listed in the following table.
| Support category | Examples |
|---|---|
| Installation and setup | Exchange Online
|
| Configuration | Service configuration issues
|
Note
You can learn how to contact technical support here: Contact support.Technical support does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Community.
Technical support case handling
21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.
| Severity level | Operations and support description | Examples |
|---|---|---|
| Sev A (Critical) | One or more services aren't accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected. |
|
| Sev B (High) | The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected. |
|
| Sev C (Non-critical) | The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists. |
|
Technical support initial response times
Initial response time is based on the severity levels described above. 21Vianet customer service team follow up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly.
| Security level 1 | 21Vianet customer support team Initial response | Customer responsibility |
|---|---|---|
| Sev A 2 (Critical) | Initial Response: 1 hour or less; Follow up: continues effort until problem resolution. | Provide solid business impact statement (see the severity A description and examples above); Allocate resource to ensure continues collaboration with 21Vianet customer support agent for the joint investigation and necessary communication; Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. |
| Sev B (High) | Initial Response: 1 business day or less. | Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. |
| Sev C (Medium) | Initial Response: 3 business day or less. | Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. |
1 If the customer cannot provide required resource or make response for collaboration with 21Vianet customer support agent investigation in reasonable time, 21Vianet support team may lower down the severity level of a service request.
2 Severity A is only available to customers who had signed an advanced online service agreement with 21Vianet through a sales account manager. Severity A is available only for technical support. For billing and subscription management support, the highest severity level is B.
Technical support working hours
Severity A: 24*7 continuous service
Severity B/C: 9:00 ~24:00 (Beijing Time) a day, 365 days.
Contact support
Note
Assisted support options are for admins of Office 365 subscribed organizations only. If you use Office 365 but you're not an admin, you can still get support in the community forums, or by contacting your admin.
Open an online request
Save time by starting your service request online. In the Microsoft 365 admin center, choose Support > New service request.
Call support
Call support. If you encounter any problem with online request, phone support is available at (86) 400-089-0365.
Shared support responsibilities
21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users.
Administrator roles and responsibilities
People with administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests.
With Office 365 you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assign admin roles in Office 365 for business.
The administrator is:
Responsible for service administration and account maintenance.
The primary contact that sets up and supports each service user.
Authorized to submit service requests to 21Vianet.
The administrator's role is to:
Provide user account setup and configuration to allow users access to the services.
Address client connectivity, client software, and mobility installation issues.
Address service availability issues within the customer's organizational span of control.
Use self-service support resources to resolve support issues.
The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should Contact support.
21Vianet support role
21Vianet's support role is to:
Troubleshoot and provide technical guidance for customer issues and escalations.
Gather and validate information related to specific service requests.
Provide issue coordination and resolution management.
Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.
Provide assistance with licensing, invoicing, and subscription inquiries.
Provide assistance with purchasing and trial inquiries.
Continually gather customer feedback on how to improve the service through surveys.
Feature availability
To view feature availability across Office 365 plans, see Office 365 Service Description
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This article applies to customers of Office 365 Germany, which has domains ending onmicrosoft.de. For more information, see Learn about Office 365 Germany.
As an admin for Office 365 Germany, you get free access to our knowledgeable support agents for help resolving technical issues, as well as for pre-sales, account, and billing support. You can also contact us on behalf of Office 365 Germany users in your organization.
Note
All of the support options below are for Microsoft Cloud Germany. For more information about how Microsoft uses the data that you provide when you contact Microsoft Office 365 support, please see the privacy statement.
Get assisted support
Assisted support options are for admins of Office 365 Germany subscribed organizations only. If you use Office 365 Germany at work or school, but you're not an admin, you can still get support in the community forums, or by contacting your admin or IT department.
Open an online request. Save time by starting your service request online. In the admin center, choose Support > New service request. We'll help you find a solution or connect you to an expert who will contact you by email or phone.
Call support. We're here to talk. Admins, have your account details ready when you call support.
| Region | Phone number | Hours |
|---|---|---|
| Germany | 0800 589 2330 | Billing Support: German: Mon-Fri 9-5 Berlin English: Mon-Fri 9-5 Berlin Technical Support: German: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week Alternative Phone Number: 069 380 789 305 (Local call charges apply) |
| All other markets within the European Economic Area | +49 69 380 789 305 | Billing Support: German: Mon-Fri 9-5 Berlin(UTC+1) English: Mon-Fri 9-5 Berlin (UTC +1) Technical Support: German: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week Telephone support is available via international call to Germany. International call charges apply. Call charges can be avoided by submitting a support ticket through the admin center. |
Let our community help
You can also search the Office 365 for business community forums to find known issues and trending topics, or to post a new question. The community forums are monitored by trained Microsoft support agents who can help resolve your issue.
You can convert and open documents in Pages on iPhone, iPad, iPod touch, or Mac. If you don't have an Apple device, you can use Pages online at iCloud.com.
Convert and open documents in Pages on iPhone or iPad
You can work with a variety of file formats in Pages on your iPhone or iPad. Check which formats are compatible with Pages on iPhone and iPad.
Convert a Pages document in Pages on iPhone or iPad
If you want to open a Pages document in another app like Microsoft Word, use Pages to convert the document to an appropriate format.
- Open the document that you want to convert, then tap the More button .
- Tap Export.
- Choose a format for your document.
- If you chose EPUB, set any additional options.
- Choose how you want to send your document, like with Mail or Messages.
Open a file in Pages on iPhone or iPad
To open a file like a Microsoft Word document in Pages on iPhone or iPad, tap the file in the document manager. If you don’t see the document manager, tap Documents (on iPad) or the back button (on iPhone), then tap the file that you want to open. If a file is dimmed, it’s not in a compatible format.
You can also open a file in Pages from a different app like the Files app, or from an email:
- Open the other app, then select the document or attachment.
- Tap the Share button .
- Tap Copy to Pages. The original file remains intact.
When the file opens, you might get a message that the document will look different. For example, Pages notifies you when fonts are missing. Tap Done to open the document in Pages.
Convert and open documents in Pages for Mac
You can work with a variety of file formats in Pages for Mac. Check which formats are compatible.
Convert a Pages document in Pages for Mac
If you want to open a Pages document in another app like Microsoft Word, use Pages to convert the document to an appropriate format.
- Open the Pages document that you want to convert.
- Choose File > Export To, then select the format.
- In the window that appears, you can choose a different format or set up any additional options. For example, you can require a password to open an exported PDF, choose to use the table of contents in an exported EPUB book, or choose the format for the exported Word document.
- Click Next.
- Enter a name for your file, then choose a location for the file.
- Click Export.
To send a file in a specific format through Mail, Messages, AirDrop, or Notes, choose Share > Send a Copy, choose how you want to send the document, then choose a format.
Open a file in Pages for Mac
You can open a file from the Finder or from the Pages app:
- From the Finder, Control-click the file, then choose Open With > Pages. If Pages is the only word processor on your Mac, you can just double-click the file.
- From the Pages for Mac app, choose File > Open, select the file, then click Open. If a file is dimmed, it’s not a compatible format.
When the file opens, you might get a message that the document will look different. For example, Pages notifies you when fonts are missing. You might see also see warnings when you open documents created in older versions of Pages.
Open and convert documents in Pages for iCloud
Pages for iCloud lets you open, edit, and share your files from a supported browser on a Mac or PC. Check which file formats are compatible with Pages for iCloud. If you don't have an Apple device, learn how to create an Apple ID.
Convert a Pages document in Pages for iCloud
- Sign in to iCloud.com with your Apple ID.
- Click Pages.
- In the document manager, click the More button on the file you want to convert, then choose Download a Copy. If you have the document open, click the Tools button in the toolbar, then choose Download a Copy.*
- Choose a format for the document. The file starts begins to download to your browser’s download location.
* To convert your document to an EPUB book, open the document, click the Tools button in the toolbar, then choose Download a Copy.
Open a file in Pages for iCloud
- Sign in to iCloud.com with your Apple ID.
- Click Pages.
- Drag the file you want to upload into the Pages document manager in your browser. Or click the Upload button , select the file, then click Choose.
- Double-click the file in the document manager.
Check file format compatibility
Formats you can open in Pages
You can open these file formats in Pages on iPhone, iPad, Mac, and online at iCloud.com:
- All Pages versions
- Microsoft Word: Office Open XML (.docx) and Office 97 or later (.doc)
- Rich Text Format (.rtf/.rtfd)
- Plain Text files (.txt)
Formats you can convert Pages documents into
Pages on iPhone or iPad:
- Microsoft Word: Office Open XML (.docx)
- Rich Text Format (.rtf/.rtfd)
- EPUB
Pages for Mac:
Microsoft Word For Mac Phone Support Number
- Microsoft Word: Office Open XML (.docx) and Office 97 or later (.doc)
- Rich Text Format (.rtf/.rtfd)
- Plain Text files (.txt)
- EPUB
- Pages ‘09
Pages for iCloud:
- Microsoft Word: Office Open XML (.docx)
- EPUB
Microsoft Office For Mac Support Arabic Language
Learn more
- Pages on iPhone, iPad, Mac, and online at iCloud.com use the same file format. If you create or edit a document in Pages on one platform, you can open it in Pages on any of the other platforms.
- You can update to current versions of Pages on your iPhone or iPad from the App Store. To update Pages on your Mac, use the App Store app on your Mac.
- If you convert a Pages document into Pages ’09-compatible document, learn more about changes that happen when you export to iWork ’09.