Microsoft Word Keeps Freezing Mac 2018
- Word Keeps Freezing Mac
- Microsoft Word Keeps Freezing On Mac
- Microsoft Word Freezing Windows 10
- Microsoft Word Not Responding
Oct 08, 2018 I'm using MacBook Pro 2018 with macOS Mojave. Ever since I updated to the new OS, all MS office suite (Word, PPT, Excel) keep popping up 'processing.' Dialogue and freezes. The program often try to download the file from the Onedrive even I open the file from my computer locally. Apr 20, 2018 Word freezing on MAC Microsoft word continues to crash on my Mac Book. I have tried to update to the latest version of word and it still continues. As soon as I open the word document it automatically freezes. MVP Volunteer Moderator Let's see if your update was successful. Go to the Word menu and choose About Word.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
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If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
The rainbow-colored circle is a painful sight to see for Mac users. If you’re lucky it disappears in a few seconds, but more often it remains for minutes, leaving you helplessly locked out of the app or your whole Mac. Since it’s not always clear how to deal with with the wheeling cursor or what caused it in the first place, let’s break it all down. In this article we’ll take a look at what is the spinning beach ball, why and when it shows up, and what you can do about it.
What is a spinning color wheel?
Initially, it’s a system indicator. It’s official name is the Spinning Wait Cursor, not so official — the Spinning Beach Ball of Death or SBBOD. The ball signifies that your Mac cannot handle all the tasks given to it at this moment.
Every app on your Mac has a so-called window server. When an app receives more events than it can process, the window server automatically shows you the spinning ball. It usually takes about 4 seconds for the app to decide that it’s non-responsive.
Why does the Mac spinning wheel of death appear?
Well, the reasons are countless. First, it can be a stand-alone issue with a certain app. Second, it could be faulty hardware or insufficient RAM. We’ll go over each possible issue and see how it can be fixed, depending on the cause. Sometimes, the only way out it getting a new Mac, but most of the cases can be fixed with the right software or system commands.
How to stop the spinning ball on Mac?
In case you just need unlock one frozen application, that’s a job for Force Quit.
To fix an application stuck with a spinning cursor right now:
- Click the Apple icon in the top left corner.
- Choose Force Quit (or press cmd+alt+esc).
- Select the app that won’t respond.
- Click Force Quit.
Simply shutting down the process is a brutal way of problem solving and it doesn’t address the issue that caused the freezing. It could have been an accidental glitch in the program, but if it keeps freezing or spreads further to other software and services, you need to look deeper.
What if the application keeps freezing when you open it again?
Reset or reinstall the freezing application. Macs don’t have a proper uninstaller and moving applications to the Trash bin leaves plenty of app leftovers. Some of them could be the reason why the spinning wheel showed up, so if you leave them the issue will stay.
Word Keeps Freezing Mac
How to reset a Mac app to its default settings or uninstall it
Microsoft Word Keeps Freezing On Mac
There are two ways to reset apps: one would be to use application’s own preferences or settings and look for reset options there. But in case the app won’t let you do that (because it keeps freezing), you can turn to third-party solutions, like CleanMyMac X for instance. It’s a handy app for Mac maintenance and cleaning with plenty of useful tools, including reset and uninstallation.
- Download CleanMyMac X, an app for Mac maintenance.
- Open it and click on the Uninstaller.
- Select the app you need to reset from the list.
- Click on the small arrow next to the application icon
- Click Applications Reset.
If the beach ball keeps rolling when you use the app again, reinstall it completely by pressing Uninstall instead or Reset. Remember, simply moving the app to the Trash doesn’t do the trick, since its leftover files remain on your hard drive.
Important: if you have a licence for the paid app, makes sure to save the number somewhere.
What if your whole Mac becomes unresponsive?
Possible issue: Overworked processor
One of the reasons for the wheel to show up could be that your Mac is getting old. You can figure out if that’s the case by checking the CPU usage. To check the CPU usage, turn to Activity monitor. Find it in the Applications/Utilities folder or run a Spotlight search. Or, if you have CleanMyMac X, use it’s Menu in the top bar.
The bottom table shows System load in percentage. If it’s way above 50% and remains there for long, especially without any specific reason like games or heavy rendering programs, this might be the signal your processor is the bottleneck.
Fix: If your processor is overworking regularly, only buying a new Mac will fix the problem entirely. Sorry.
Microsoft Word Freezing Windows 10
Possible issue: Low disk space
You don’t even need to have a full startup disk to see the nasty ball. Just a heavily loaded hard drive, with lots of large files can already cause troubles with loading.
Fix: Hard drive cleanup. Thankfully, that’s an easy task. You can get CleanMyMac X and in free up tons of space in a few minutes. With CleanMyMac you don’t need to dig into folders and look for files you don’t need, the app will find and sort them, plus all the system junk your Mac has been accumulating for months.
Possible issue: Insufficient RAM
Another possible hardware issue is insufficient Random Access Memory. To figure out if you need more RAM, open the Activity Monitor again. It’s in the Applications/Utilities folder. In the Memory tab, you can see Memory pressure table with a graph. If the graph is red and your memory is constantly strained under all the running apps, you’ve found the problem.
Fix: You can upgrade RAM by buying and installing more of it. It’s usually enough to have 8 GB for most tasks and applications, apart from heavy video rendering and the likes. Here’s a detailed guide on how to upgrade RAM on Mac.
Microsoft Word Not Responding
That’s about it concerning the spinning beach ball and how to deal with it. We hope this guide has been of help and you’ll stop the spinning wheel of death on your Mac once and for all.