Microsoft Office Keeps Crashing On My Mac

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If the tool doesn't resolve the issue, go to Windows or Look to start.Microsoft Support and Recovery Assistant for Office 365.(SaRA). On the first screen, select Outlook, and then select  Next. Select any of the following options, as appropriate, and then select  Next:  Outlook keeps hanging or freezing. This article was created to help troubleshoot hanging crashing and not responding issues while using Excel. There are several methods to try to stop the application from crashing. How to troubleshoot crashing and not responding issues with Excel - Office Microsoft Docs. Oct 15, 2019 How to find Outlook temp files on a Mac with macOS or Mac OS X; When Outlook is trying to preview folders with encrypted emails, this issue pops up and causes your Outlook to freeze and not respond. Most of the times, Microsoft Office folks release updates that can handle this problem and other Outlook issues. Apr 02, 2012  My Word program, in Office for Mac 2011, keeps crashing, when I try to amend an existing document, especially during Cut&Paste, changing font, or font colour. I have tried un-installing and re-installing, without any progress.

  1. Microsoft Office Keeps Crashing On My Mac Computer
  2. Why Does Microsoft Keep Crashing
  3. Office 2013 Keeps Crashing
  4. Microsoft Office Keeps Crashing On My Mac Windows 7
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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft PowerPoint for Mac, or when you try to open a new presentation, you experience one of the following conditions:

Microsoft Office Keeps Crashing On My Mac Computer

  • The program closes unexpectedly.

  • Error message:

Resolution

To resolve this problem, follow these steps.

Microsoft PowerPoint 2008 or later

Step 1: Remove Powerpoint Preferences

Why Does Microsoft Keep Crashing

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Drag com.microsoft.powerpoint.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 7.

  6. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  7. Quit all Microsoft Office for Mac programs.

  8. On the Go menu, click Home.

  9. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  10. Open Preferences.

  11. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.If you cannot locate the file, PowerPoint is using the default preferences. Go to step 13.

  12. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  13. Quit all Microsoft Office for Mac programs.

  14. On the Go menu, click Home.

  15. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key whil you click the Go menu.

  16. Open Preferences.

  17. Open Microsoft, and then Office 2008 (or Office 2011).

  18. Drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to 'Step 2: Try PowerPoint in Safe Mode Boot.'

  19. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to 'Step 2: Try PowerPoint in Safe Mode Boot.' If the problem is resolved, drag PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars to the Trash.

Step 2: Try Powerpoint in Safe Mode Boot

Restart your computer in the Safe Mode. For more information about how to restart your computer in the Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

Once in safe mode, test Powerpoint. If the issue continues to occur, proceed to next step.

Step 3: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If the issue continues to occur in Safe mode, proceed to Step 3.

Step 4: Use the 'Repair Disk Permissions' option

Office 2013 Keeps Crashing

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft PowerPoint 2004

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library, and then open Preferences.

  4. Drag com.microsoft.powerpoint.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 6.

  5. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.plist to the Trash.

  6. Quit all Microsoft Office for Mac programs.

  7. On the Go menu, click Home.

  8. Open Library, and then open Preferences.

  9. Open Microsoft, and then drag com.microsoft.powerpoint.prefs.plist to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. Go to step 11.

    March 10, 2020Version 16.16.20 (20030700) ApplicationDownload linksSHA256 hashes for install packageOffice suite (all applications)E6B38E17FECF5BF67CB08C5EF405BCEFE2079A0E1815B1FCB8E0B6Word1B5DE9D88C93DF5371BEC8569D5408DC96C90A808E86Excel4634B23F41A57B02D27F6786DEF3653A40FFFFCEDF43857E1D9754PowerPointB062BAD7FEE443EDA0F5804F4F7C6D90585F62D91B74BD47F9D1EDE29C13DFA8Outlook07E736079C55DC0EB6C355FFD5623F8D1F8F485F378EE721937980OneNoteNot applicableMarch 2020 releaseRelease Date: March 10, 2020Version 16.16.20 (Build 20030700)This release provides the following updates. ApplicationSecurity updatesDownload link for update packageWordExcelPowerPointOutlookOneNoteOffice suiteDecember 2019 releaseRelease Date: December 10, 2019Version 16.16.17 (Build 19120800)This release provides the following updates. ApplicationSecurity updatesDownload link for update packageWordExcelPowerPointOutlookOneNoteOffice suiteJanuary 2020 releaseRelease Date: January 14, 2020Version 16.16.18 (Build 20011202)This release provides the following updates. ApplicationSecurity updatesDownload link for update packageWordExcelPowerPointOutlookOneNoteOffice suiteFebruary 2020 releaseRelease Date: February 11, 2020Version 16.16.19 (Build 20021000)This release provides the following updates. The install package is used if you don't have the application already installed, while the update package is used to update an existing installation. Microsoft office 2011 update 15.0.

  10. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.powerpoint.prefs.plist to the Trash.

  11. Quit all Microsoft Office for Mac programs.

  12. On the Go menu, click Home.

  13. Open Library, and then open Preferences.

  14. Open Microsoft, and then drag PowerPoint Toolbars (11) to the desktop.

    If you cannot locate the file, PowerPoint is using the default preferences. The problem is not related to the preference files.

  15. Open PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and then restore the file to its original location. The problem is not related to the preference files. If the problem is resolved, drag PowerPoint Toolbars (11) to the Trash.

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft Office Keeps Crashing On My Mac Windows 7

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.