1. Microsoft Outlook For Mac 2016 Keeps Resyncing Imap Gmail Address
2. Microsoft Outlook For Mac 2016 Keeps Resyncing Imap Gmail Password

Symptoms

In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.

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Cause

Jan 28, 2018 Gmail Outlook IMAP Synchronizing Issues. Very common for my clients to call me with this issue. I manage expectations well so if you have a large inbox and a lot of mail, this is typically a 2. Jun 26, 2019  I'm currently having issues syncing a standard Gmail account in Outlook 2016. The account gets added using the automated setup process and all the folders for the account show up and the main inbox populates emails but it doesn't sync the sub folders and it gets hung up stating that the inbox is still syncing when I know it's up to date.

This issue occurs because of the presence of duplicate tokens in the keychain.

Microsoft Outlook For Mac 2016 Keeps Resyncing Imap Gmail Address

Resolution

To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:

Workaround

Turn on autosave on microsoft mac. To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.

Note

These steps affect all Office applications that use modern authentication.

Microsoft Outlook For Mac 2016 Keeps Resyncing Imap Gmail Password

1. Quit Outlook and all other Office applications.

2. Start Keychain Access by using one of the following methods:

   • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
   • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.

3. In the search field in Keychain Access, enter Exchange.

4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.

5. In the search field, enter adal.

6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.

7. In the search field, enter office.

8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.

9. Quit Keychain Access.

   Note

   When you start Outlook, you are prompted to authenticate.